{"id":1435,"date":"2025-11-26T13:15:35","date_gmt":"2025-11-26T12:15:35","guid":{"rendered":"https:\/\/insigneaove.com\/terms-and-conditions-of-sale\/"},"modified":"2026-03-23T12:50:10","modified_gmt":"2026-03-23T11:50:10","slug":"terms-and-conditions-of-sale","status":"publish","type":"page","link":"https:\/\/insigneaove.com\/en\/terms-and-conditions-of-sale\/","title":{"rendered":"Terms and Conditions of Sale"},"content":{"rendered":"

Terms and Conditions of Sale<\/h2>

These general conditions of sale apply strictly to all sales of products made by the online store Diego Rivas Reina. Any order placed with the Diego Rivas Reina online store necessarily implies, as an essential, determining and indispensable condition, the unreserved acceptance by the Customer of the General Conditions of Sale of the Diego Rivas Reina online store, in force on the day on which the corresponding order is placed. Furthermore, the Customer acknowledges that the acceptance of these conditions shall imply their application to the order to which they refer, as well as to any subsequent order, except for those cases in which new conditions are brought to his knowledge by the online store Diego Rivas Reina. The fact that the Diego Rivas Reina online store does not have recourse at any given time to any of the present conditions shall not be interpreted nor shall it be equivalent to renouncing recourse to them in the future or in the past.
\nThe interpretation and execution of the conditions, as well as all acts resulting from them, shall be subject to Spanish law, unless there are public policy provisions to the contrary.<\/p>\n

IDENTITIES OF THE PARTIES<\/h3>\n

On the one hand, Diego Rivas Reina (owner of the website https:\/\/www.insigneaove.com) with CIF 25351025B as supplier of the products contracted by the consumer and \/ or user, with registered office at C\/ del Carmen N9, Antequera, Malaga, Spain, e- mail: info@insigneaove.com<\/a><\/span><\/p>\n

On the other hand, the user, registered on the website and whose purpose is to be a consumer and \/ or user of the same and \/ or hire the products or services of Diego Rivas Reina. The consumer and\/or user is responsible for the data provided to Diego Rivas Reina. And therefore is responsible for the veracity of the data provided on this website. <\/p>\n

PRICES<\/h3>\n

The prices published in the Diego Rivas Reina online store are in Euros. All prices include the VAT applicable on the day of the order, any change of VAT rate will be automatically applied to the prices of the products on sale in the Diego Rivas Reina online store.
\nThe offers on products on sale in the Diego Rivas Reina online store will be displayed in the “Offers” section or indicated in the product sheet and, if not otherwise indicated, will be valid while they are displayed on the screen.
\nThe discount vouchers will have a validity and special conditions for their use. Please consult the specifications of each voucher before using it. <\/p>\n

SUBJECT MATTER OF THE CONTRACT (DESCRIPTION OF THE PRODUCTS AND SERVICES)<\/h3>\n

The purpose of this contract is to regulate the existing relationship between Diego Rivas Reina and the consumer and\/or user at the moment in which he\/she gives his\/her consent during the contracting process by accepting the corresponding box (box that, prior to its acceptance, will inform about the present general conditions, legal notice and privacy policy of this website). <\/p>\n

The contractual purchase and sale relationship shall entail the delivery of a product in exchange for a price determined on the website.<\/p>\n

PAYMENT METHODS<\/h3>\n

When placing the order, the customer may freely choose to pay for purchases made in the online store by means of:<\/p>\n

Bank transfer: The buyer to make the payment by this method must make a bank transfer (determining in the concept the reference of the order) within a maximum period of 3 working days from the placement of the order. The company reserves the right to cancel the order if we have not received confirmation of the transfer after this period. The bank account will be shown to the customer when he\/she chooses this method of payment. <\/p>\n

By credit or debit card through the virtual POS. Through this means of payment, the buyer will have to provide his card number, expiration date and CVV number. In this case, your data will be encrypted and sent under secure server to the bank’s virtual POS. This procedure does not provide the card number to Diego Rivas Reina. <\/p>\n

Paypal<\/p>\n

PRODUCT<\/h3>\n

The offers presented by the online store Diego Rivas Reina are valid within the limit of available stocks and the dates established for such offer. Diego Rivas Reina online store reserves the right to modify the assortment of products according to the difficulties imposed by its suppliers. <\/p>\n

In the event that the selected product is not available as stock, on the product page the user will be able to provide his\/her email address so that the entity can contact the user once the product is available by email.<\/p>\n

SHIPPING AND RETURNS<\/h3>\n

Delivery Times<\/p>\n

The delivery of the purchased product will be made within 10 working days after the purchase has been made. The day of collection by the carrier will be counted as the delivery day, since deliveries are only made from Monday to Friday. All our items are sent by express courier. <\/p>\n

Orders are prepared as soon as payment has been confirmed and on the following schedule:<\/p>\n

Monday to Friday from 9:00 am to 4:00 pm. Orders received outside these hours will be prepared the next business day. We do not ship on Saturdays, Sundays or holidays. <\/p>\n

Shipping and Handling<\/p>\n

The purchased products will be delivered to the address indicated in the order.
\nThe purchase tickets will be sent to the e-mail address indicated by the customer when registering in the Diego Rivas Reina online store, and may also be consulted in the registration account created by the customer in the Diego Rivas Reina online store.
\nOn Saturdays, Sundays and holidays, there will be no checkout or delivery of orders.
\nDelivery will be made punctually under the responsibility of the carrier.
\nAn order is considered delivered when the carrier delivers the package or packages to the customer and the customer signs the delivery receipt document. It is the customer’s responsibility to check the condition of the goods upon receipt and indicate any anomalies on the delivery note.
\nIn case of justified non-conformity of the product, the seller will send as many new units of product purchased as defective product has been sent. In case of non-existence in stock, the seller may choose to send an equivalent one. <\/p>\n

Claiming undelivered orders<\/p>\n

The consumer and \/ or user, after receiving an email that your order is sent, if after a reasonable period of time does not receive the product, you can contact Diego Rivas Reina through the contact form or by mail: info@insigneaove.com<\/a><\/span> in order to clarify the cause of the delay.<\/p>\n

Once the complaint has been received, Diego Rivas Reina will contact the consumer and\/or user in order to explain what happened and reach an agreement on what happened.<\/p>\n

In the event that Diego Rivas Reina does not have availability of the contracted good, the consumer and\/or user will be informed of such unavailability and will receive the amounts paid from Diego Rivas Reina as soon as possible.<\/p>\n

Cancellations<\/p>\n

If, once the purchase has been made, you wish to cancel an order that has not yet been shipped, you can do so as long as you indicate it through the contact form established for this purpose in the “contact” section or by writing to the e-mail address info@insigneaovecom<\/a>, customer service form, indicating the number of the order you wish to cancel.<\/p>\n

Return Policy<\/p>\n

The consumer and\/or user will have a period of 14 calendar days from the date of receipt of the product to return it without giving any reason and without incurring any cost except for shipping costs that will be borne by the consumer and\/or user.<\/p>\n

The following exceptions (among others) are established in the exercise of the right of withdrawal and are expressly included in the Law on consumers and users, which are:<\/p>\n

c) The supply of goods made to the consumer’s and\/or user’s specifications or clearly personalized.
\nd) The supply of goods that may deteriorate or expire rapidly.
\ne) The supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
\nf) The supply of goods that after their delivery and taking into account their nature have been inseparably mixed with other goods.
\nThe refund will be made using the same payment method with which the user made the purchase.<\/p>\n

The returned product and its packaging must be in the same condition in which it was received, i.e. in perfect condition and of course it cannot be damaged, damaged or with evidence of use that would prevent the sale of the same product again. In order to ship the product, it must be sent in an appropriate packaging that protects it during transit. <\/p>\n

Procedure:<\/p>\n

To exercise the right of withdrawal, the consumer and\/or user has a period of 14 calendar days to complete the form provided for this purpose in the “My account” section or make another type of unequivocal statement indicating their decision to withdraw from the sales contract.<\/p>\n

Whether by one means or another, your communication must contain the following information:<\/p>\n

Your identification data: full name and address
\nOrder number appearing on the invoice sent to you together with the purchased good
\nDescription of the purchased good
\nYour wish to withdraw from the purchase contract
\nDate of the communication
\nIf you send your request by non-electronic means (e.g. postal mail) it must be signed.
\nFrom the date on which you inform us of your decision to withdraw from the contract, the consumer and\/or user has a period of 7 calendar days to return to Diego Rivas Reina in perfect condition the purchased good together with a copy of the purchase invoice.<\/p>\n

Once the product has been received and the consumer and\/or user has presented reliable proof of the return of the goods and provided the order number, Diego Rivas Reina will deliver without undue delay the sums paid by the consumer and\/or user.<\/p>\n

USER REGISTRATION<\/h3>\n

To browse the store and add products to the cart is not necessary to be registered. However, to make the purchase it will be necessary to register as a user. We will request your personal data to generate your customer file, such data will be protected under the provisions of Law 15\/1999, of December 13, Protection of Personal Data.
\nWith your user account you can make purchases and take advantage of discounts, promotions and gifts we offer our customers.
\nIn your account you can view the history and details of your orders, your shipping addresses, your payment methods, your discount vouchers, etc.. <\/p>\n

The user registered on the website authorizes the seller to incorporate into its file the personal data provided as well as the treatment of the same.<\/p>\n

PURCHASING PROCESS<\/h3>\n

To buy in the Diego Rivas Reina online store you must be a registered user and over 18 years old.
\nAdd all the products you want in your cart, then click “Confirm” to checkout. We will ask you for the shipping address and the customer address (you can use the same address for both).
\nYou will then be asked to choose the type of shipment. These rates are calculated according to the delivery address provided, the total weight of the package and the duration of the shipment (express or ordinary).
\nFinally, you will have to choose the payment method, either by bank transfer, cash on delivery, PayPal or by debit or credit card.<\/p>\n

WARRANTIES<\/h3>\n

Replacement shall be free of charge to the user for justified reasons. This free of charge shall include the necessary expenses incurred to remedy the lack of conformity of the products with the contract, especially shipping costs. <\/p>\n

It is the customer’s obligation to deliver the defective merchandise by their own means in order to process the warranty, once received and approved the warranty, will proceed to replace the product by sending it to the customer postage prepaid, without costing the customer any additional expense.<\/p>\n

CONTACT<\/h3>\n

At any time you may contact us to request more information or to resolve your doubts.<\/p>\n

The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user’s domicile.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Terms and Conditions of SaleThese general conditions of sale apply strictly to all sales of products made by the online store Diego Rivas Reina. 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